New piano - is this normal?

[collyermum]

Hi

I got my new Irmler grand a week ago and am just waiting the requisite 2/3 weeks for the tuner to come and tune it (oh please! it really needs it!)

But the other day I had to take the fallboard off as my pencil had fallen into the works and I noticed that all the hammer action pieces were at different levels at rest - not all level as I would have expected. Sorry I don't know what they are called...

My questions then:
1. Is this normal after a grand piano has been moved?
2. Might this account for the action being a bit uneven?
and 3. Is this something the tuner would expect to deal with in the normal course of events on a first tuning of a new grand piano?

Thanks for any input,

Collyermum

[Bob]

Sounds strange to me.  The hammers have always been lined up when I've looked inside pianos.

[netzow]

Greetings collyermum. Congratulations on the new Piano.  Yes the hammer line on a well regulated piano should be even in each section. The hammer line is one of the things that can effect the evenness of the action, however it is likely on a new piano that there are some other adjustments to be made as well. Although this is normal on a new Piano it is most likely more than can be taken care of in a normal tuning/service call. You should contact your tech and let him know that you would like this taken care of as well as the tuning.

[collyermum]

Thank you both! I shall mention it when the tuner calls to say he is coming!

[quantum]

I'd recommend you contact the dealer who sold you the piano.  This might be considered as part of the regulation to the piano action as the customer (you) would like as part of the purchase of the instrument. 

[Bob]

If it's never been tuned or regulated it might take more than one time too.  Until it settles into its new home.  I've had a few surprised people (an unpleasantly surprised of course) when they agree to tune their ancient piano that hasn't been tuned in years and then it takes a second tuning to get it to hold pitch.  (Or worse, it takes a second tuning to confirm that no, the piano really can't hold a pitch anymore.)