1. How do we give encouragement, praise, and necessary criticism to someone who will often ignore encouragement, rationalize away the praise, and blow up constructive criticism into a world-crushing giant? (Or, I suppose, the opposite is also true in some cases.)2. How can those of us who are prone to do this learn to accept and "right-size" feedback and use it to keep us on track?
For enouragement you can make a sandwich. PositiveSomething to improvePositiveYou start about mentioning something positive. Then mention what could be improve (and how if you know). Then finish up with something positive again.