I think you can't underestimate the impact a performer's personality or presence has on an audience. Even people who aren't well-versed in classical music can pick up on this. Kissin is one of those pianists who I think brings an incredible energy and excitement to the stage, and people can feel this. He's also an enigma in many ways. I also think that personality off stage makes a huge impact too. People who are great people persons, have charm and charisma beyond your average amount, are often very successful too.