New piano, New issues.

[tomer132246]

Recently got a brand new hailun [upright], it has been 'minorly' tuned, and my issues are with the sustain pedal.
are as follows:
- some notes does'nt last while the sustain pedal is active while other do.
- its is squeaky.

my question is basicly, regarding the first issue, does a tuner fixes this problem?, or is it a job of a technichian? (cus if a tech is needed, i'd rather talk to the store who sold me this faulty piano, but if its a matter of tuning, than it is my burden to bear for a month untill i get a tuner to check it out)

*the piano was moved to our house about 2 days ago.


thank's in advance for helping, and i'm sorry for my bad English, it's not my main language.

[quantum]

For the notes not sustaining, it might be as simple as tightening a nut, or it might not.  If you are mechanically inclined you could remove the kickboard and investigate.  If not, just wait for the next appointment your tech.  It is a new piano so let your dealer take responsibility for fixing it.  

Don't use WD-40 for the squeak.  The type of lubricant depends on the surfaces involved. 

[tomer132246]

It might be as simple as tightening a nut, or it might not.  If you are mechanically inclined you could remove the kickboard and investigate.  If not, just wait for the next appointment your tech.  It is a new piano so let your dealer take responsibility for fixing it.  

Thank you so much for replying, my main question is really, is it the job of a tuner to address the issue? (regarding the pedal not sustaingn some notes while others are), or a tech? (since tuning was'nt a part of the deal with the store, so it just might be my issue).

again, thank you for replying.

[quantum]

It depends on the actual problem.  It could just be a nut that loosened in the move.  You would need someone to physically examine the piano in order to pinpoint the problem.  It is difficult to say what level of expertise is needed without first an attempt to diagnose what the problem is exactly. 

[tomer132246]

It depends on the actual problem.  It could just be a nut that loosened in the move.  You would need someone to physically examine the piano in order to pinpoint the problem.  It is difficult to say what level of expertise is needed without first an attempt to diagnose what the problem is exactly. 

thank you for helping, i guess ill wait until they send a tuner, and than ill talk to him about the problem.

[outin]

My new piano had a squeaky pedal as well. The tuner just handled it a little bit and it has never made a sound after that (almost 3 years). I think some part was just not aligned properly.

[tomer132246]

My new piano had a squeaky pedal as well. The tuner just handled it a little bit and it has never made a sound after that (almost 3 years). I think some part was just not aligned properly.

i see, any new insights regarding the first, more "burning" issue?

[outin]

i see, any new insights regarding the first, more "burning" issue?

Have you looked inside the piano while pressing the pedal? Are all the dampers lifted properly?

If it is a new piano with warranty, someone skilled should look at it and you should contect the dealer if any major work is needed. My tuner is also a good techinician, but I guess some tuners are not...

[tomer132246]

Have you looked inside the piano while pressing the pedal? Are all the dampers lifted properly?

If it is a new piano with warranty, someone skilled should look at it and you should contect the dealer if any major work is needed. My tuner is also a good techinician, but I guess some tuners are not...

thanks for responding, i did look, there seems to be a small difference in the movement of some of the dampers [the ones who does'nt work properly] but again, it might be my imagination.

all things considered, i should call the store and tell them about those issues, and ask them what course of action do they want to take.

thank you very much for your help and suggestions.

[hfmadopter]

thanks for responding, i did look, there seems to be a small difference in the movement of some of the dampers [the ones who does'nt work properly] but again, it might be my imagination.

all things considered, i should call the store and tell them about those issues, and ask them what course of action do they want to take.

thank you very much for your help and suggestions.

All dampers should lift off evenly and that generally is a matter of adjustment, especially on a new piano. If there is a first free tuning or adjustment that came with the piano, something like this would be addressed at that time. Other dampers may go slightly off adjustment in the first month or so of ownership. This is normal assuming it is as you describe.. If I bought a new piano I would expect something similar to happen, it would be nice if it didn't happen but most pianos need adjustment on them someplace as they settle into their new environment.

Congratulations on getting a new piano !

[jrcallan]

I assume you know that quite a few of the upper octave notes have no dampers at all?

Could they be what you're referring to?

[tomer132246]

I assume you know that quite a few of the upper octave notes have no dampers at all?

Could they be what you're referring to?

nono, that much i do know. im talk about notes that dont sustain while under the effect of the sustain pedal.