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Piano Street Magazine:
Wagner’s Universe in a Pianist’s Hands

One of the most thrilling performances offered at Cremona Musica this year was the Wagner by Liszt recital given by Filippo Tenisci – Italian pianist, born 1998 and celebrated for his refined interpretations and expressive mastery of the Romantic repertoire. After his recital we got the chance talking to Tenici about his Wagner/Liszt project. Read more

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Topic: Halting my Gold membership (Read 3931 times)

kghayesh

PS Silver Member
Sr. Member
Posts: 489

Halting my Gold membership

on: October 16, 2006, 05:38:27 PM

Hi,
I tried to stop my gold membership and get it back to be a silver one but I don't know how. I tried to see any control from my account page that does this but I couldn't find. Could you please tell me how to do it?? I don't wanna pay $3 each month for nothing !!! (Nothing is from me btw, coz i don't usually download sheet music from pianostreet)

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nilsjohan

PS Gold Member
Sr. Member
Posts: 1652

Re: Halting my Gold membership

Reply #1 on: October 16, 2006, 05:56:53 PM

No problem, I will cancel it for you right now and your account will be dowgraded to Silver on 2 November.

BTW, the information about how to cancel (and many other useful things) can be found here:
https://www.pianostreet.com/faq.php

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kghayesh

PS Silver Member
Sr. Member
Posts: 489

Re: Halting my Gold membership

Reply #2 on: October 17, 2006, 12:33:54 AM

Thanks. But I have a suggestion.....

I don't think it is a good idea that whenever I should know something I should go to the FAQs. I guess the controls should be clearer than this in the My account page.

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ihatepop

PS Silver Member
Sr. Member
Posts: 989

Re: Halting my Gold membership

Reply #3 on: October 17, 2006, 01:18:32 AM

Can I have your gold membership, kghayesh?

ihatepop

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https://inspiartions.proboards85.com

debussy symbolism

PS Silver Member
Sr. Member
Posts: 1853

Re: Halting my Gold membership

Reply #4 on: October 17, 2006, 03:59:06 AM

Greetings.

On a side topic allow me to inquire you about something Nils. Do you take in membership status into account when banning members. Are you more likely to ban a "silver" member rather than a "gold" one?

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nilsjohan

PS Gold Member
Sr. Member
Posts: 1652

Re: Halting my Gold membership

Reply #5 on: October 17, 2006, 10:13:50 AM

Quote from: kghayesh on October 17, 2006, 12:33:54 AM

Thanks. But I have a suggestion.....

I don't think it is a good idea that whenever I should know something I should go to the FAQs. I guess the controls should be clearer than this in the My account page.

Thanks for your suggestion.

For PayPal subscribers there is a direct link for cancellation on the my account page but for technical reasons there is no such link for WorldPay (credit card) subscribers. As a temporary solution I have now added a link there to the information about cancellation but we will try to create an even better solution later on.

Anyway, there is also information in the signup email and in every monthly payment receipt email which tells you to email customerservice@pianostreet.com. This is usually the the most common and convenient way for members to cancel.

Quote from: debussy symbolism on October 17, 2006, 03:59:06 AM

Greetings.

On a side topic allow me to inquire you about something Nils. Do you take in membership status into account when banning members. Are you more likely to ban a "silver" member rather than a "gold" one?

It is preferable to start a new thread when you have a completely off topic question.

We are not likely to ban anyone but if we really need to, there is no difference between the membership levels.

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