Sure would be nice if professionals could all honour their word, eh? I make a note not to deal with people who give me bad service, and to tell the whole wide world as well. It's a duty really. What if some poor soul gets the same crappy service, all because I didn't pregnant dog enough about them?
The movers I called wouldn't even try to move a piano into my parents place when the front yard was dug up. Probably afraid of liability. I later heard these movers don't have the best reputation...
So we moved it ourselves. It wasn't easy, pianos are heavy! But we got it in there.