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Topic: Exchange or Repair  (Read 1809 times)

Offline dickrichards

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Exchange or Repair
on: September 01, 2009, 10:04:03 PM
Hello everybody,
I'm new to this forum as well as piano.
I would like some opinions in regards to my situation.
Three weeks ago I purchased a Casio AP-500 Digital Piano.  I am satisfied with the sound and I love the feel.
A few days ago, a crackling static sound starting coming from the speakers.  At first I thought it was a loose speaker connection, but the same sounds were present while using the head-set.  The sound is intermittent.  It happens regardless of volume level.
Should I exchange it for a new one or should I have it repaired?
What would you do?

Thanks in advance for your advise,
Richard
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Offline Bob

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Re: Exchange or Repair
Reply #1 on: September 01, 2009, 10:42:59 PM
Exchange it for new while it's under warranty.  Let them deal with it. 
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Favorite new teacher quote -- "You found the only possible wrong answer."

Offline dickrichards

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Re: Exchange or Repair
Reply #2 on: September 02, 2009, 11:31:54 PM
Thanks for the input Bob.
I will follow your advise.
Thanks,
Richard
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Offline Bob

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Re: Exchange or Repair
Reply #3 on: September 03, 2009, 01:13:45 AM
It's tough with electronics. 

You might want to get a good surge protector and unplug the whole thing when you're not using it.  Prevent things from getting fried.
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Favorite new teacher quote -- "You found the only possible wrong answer."

Offline gyzzzmo

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Re: Exchange or Repair
Reply #4 on: September 03, 2009, 03:56:08 PM
If you bought a new one, i'd go back to the dealer where you got it from and try getting a new one :)
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1+1=11

Offline dickrichards

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Re: Exchange or Repair
Reply #5 on: September 03, 2009, 05:11:26 PM
It was actually plugged in to a very expensive surge protector.
I will try to return the piano today.
Thanks.
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