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Topic: Exchange or Repair (Read 1787 times)

dickrichards

PS Silver Member
Newbie
Posts: 5

Hello everybody,
I'm new to this forum as well as piano.
I would like some opinions in regards to my situation.
Three weeks ago I purchased a Casio AP-500 Digital Piano. I am satisfied with the sound and I love the feel.
A few days ago, a crackling static sound starting coming from the speakers. At first I thought it was a loose speaker connection, but the same sounds were present while using the head-set. The sound is intermittent. It happens regardless of volume level.
Should I exchange it for a new one or should I have it repaired?
What would you do?

Thanks in advance for your advise,
Richard

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Bob

PS Silver Member
Sr. Member
Posts: 16368

Re: Exchange or Repair

Reply #1 on: September 01, 2009, 10:42:59 PM

Exchange it for new while it's under warranty. Let them deal with it.

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Favorite new teacher quote -- "You found the only possible wrong answer."

dickrichards

PS Silver Member
Newbie
Posts: 5

Re: Exchange or Repair

Reply #2 on: September 02, 2009, 11:31:54 PM

Thanks for the input Bob.
I will follow your advise.
Thanks,
Richard

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Bob

PS Silver Member
Sr. Member
Posts: 16368

Re: Exchange or Repair

Reply #3 on: September 03, 2009, 01:13:45 AM

It's tough with electronics.

You might want to get a good surge protector and unplug the whole thing when you're not using it. Prevent things from getting fried.

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Favorite new teacher quote -- "You found the only possible wrong answer."

gyzzzmo

PS Silver Member
Sr. Member
Posts: 2209

Re: Exchange or Repair

Reply #4 on: September 03, 2009, 03:56:08 PM

If you bought a new one, i'd go back to the dealer where you got it from and try getting a new one

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1+1=11

dickrichards

PS Silver Member
Newbie
Posts: 5

Re: Exchange or Repair

Reply #5 on: September 03, 2009, 05:11:26 PM

It was actually plugged in to a very expensive surge protector.
I will try to return the piano today.
Thanks.

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