Warning about a piano mover

[dstruick]

I just wanted to log on and tell everyone about a terrible experience I had with MODERN PIANO MOVERS.
Their website is: https://www.modernpiano.com/modernpiano/default.aspx
These people are unscrupulous predators. They were all professional on the phone when I set it up, but once they got my credit card number the lies began.
I was trying to surprise my wife with a grand piano for her birthday. I gave these guys 3 month’s notice and over 1500 dollars. They missed her birthday and lied about ever knowing about a deadline.
Be warned...they will sweet talk you and once they have your instrument all bets are off.
Don’t get taken like I did!!!

[lhommearme]

I live in St.Louis and have seen their billboards. They are a BBB member.Call the BBB and complain to them.Perhaps the company will work with you and compensate for their screw up. Sorry to hear of this.What point to point were they having to move it too?

[modernpiano]

We have over 98% customer satisfaction.  That’s because customer concerns are cared for before, during and after the move.
 
The short version is that this customer purchased a piano for his wife in NY.  The piano was loaded on 7/17 after a confirmed pickup on 6/9 was missed by his representative.  His delivery spread shows 8/15 to 9/15.  These dates where on his confirmation letter.  We have a data base called “Special Needs Customers” to help identify such issues.  His move was never entered. The salesperson, Steve, remembered something about a birthday present but not any date importance.  Dan called me in early August to say he had to have the piano for a surprise.  August is our busiest month and I had no way to do it.   I rescheduled my last trip before the Labor Day holiday and got the piano delivered myself on 9/2 in perfect condition.  We gave him free caster cups and sent his wife a mini grand piano (wood, no moving parts) with a signed birthday card from everyone in the office saying sorry for missing your birthday, the real one will be there shortly. 
 
I don’t think we were aware of the significance of this delivery until it was too late.  We had a truck thru NC a week before but the spread dates indicated he wasn’t ready.  After changing a complete trip and ending up on the east coast instead of home for the holiday, I received an email which was rude at best indicating we did everything to screw up his surprise.  He then demanded almost half of his money back.  I try to go beyond a fair resolution for customers who didn’t get our best.  Honestly, if he would have approached it differently I might have agreed.  His lack of even acknowledging  my effort to fix something I doubt was our fault kept me from wasting more money on someone who just wasn’t going to be happy anyway.
 
Our great reputation is something we work hard to maintain.  We are accredited members of the BBB.  If you or others need any additional details or wish to voice an opinion, I welcome any correspondence.

[silverwoodpianos]

The piano was delivered; in good condition, no damage. Unfortunately the delivery was not on the day the customer would have liked.

That seems to be the only problem here. As far as defamatory labels like “unscrupulous predators” and “liar” this for me is over the top and could enter the realm of substantial civil liability.

The other thing to consider is this; it is not Birthday Girl who is complaining about the missed day. I wouldn’t be a bit surprised to discover she really didn’t care either way. A little disappointed perhaps but happy with the gift I expect.

With regard to the gift and the re-arrangements for transport I believe you have gone farther than required to remedy this situation.

There really is no complaint to have; mostly just sour grapes from the OP. I would ask the administration of this place to delete this file as liability is a concern for the owners of this forum too.

If the OP has a desire to complain the appropriate places for that are well known. This is not the Complaint Dept.

[lhommearme]

I agree with Dan.Modernpiano seems to have tried to remedy the situation. Thanks for explaining your side mates.

[markmcfarren]

It is very necessary, thus, to first do some research while any moving procedure. The most fragile and antique might get damage due to a single mistake. 

[markmcfarren]

One of friend has Vertical Pianos who is very good player as well. has recently shifted to a new place any has hired nyc moving company for all his moving procedure they did their work very nicely while packing the piano and taking care of it very carefully. I was very impressed to see their work.

[dogperson]

One of friend has Vertical Pianos who is very good player as well. has recently shifted to a new place any has hired nyc moving company for all his moving procedure they did their work very nicely while packing the piano and taking care of it very carefully. I was very impressed to see their work.

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Really, you have revived a 5 year old thread to plug a moving company?   I smell an ad here.