Piano dropped a little during move

[sabboushi]

Hi-

I just had my 5' 1" Kawai Baby Grand piano moved and the 3 movers weren't very good at "soft landings"; after taking off the front left leg and dropping that corner down to the piano board, the guy on that side wasn't able to hold the weight and it dropped the last 6".  The bottom corner of that corner got slightly "rounded" as a result where I suspect it took the impact.

Then again, after the move, when they were raising the piano... the guy on the right side couldn't hold the weight and the piano dropped the last 6" onto the right leg.

I'm concerned about what possible consequences and/or damage may have been done as a result... I would hate for a technician to be working on my piano in the future and say "Hmmm... was your piano ever dropped?  It looks like damage was caused to the ....."

Would appreciate any thoughts from knowledgeable folks.  Thanks-
Sam

[silverwoodpianos]

Not so good if the impact made a permanent mark in the cabinet edge. I would suspect there is no damage to the integrity of the instrument. Just don’t make a habit out of something like that so next time try another company.

[lhorwinkle]

And make them pay for the damage.

[sabboushi]

Thanks for your posts.

Anyone else?

[Bob]

Have them pay for the damage, inspection by a tech, and throw in a free tuning.

[quantum]

Inspect the fine print on your Terms of Carriage and other associated documents.  See what your rights are as a client.  If there is a clause for damage of transported goods, you have a point of where to start. 

Before you start to clean up your piano, polish off the fingerprints etc., take detailed photos of the damage.  Use a decent camera, read: not a cell phone, which can capture details of the instrument.  Hopefully you took pre-move photos of the piano as well to illustrate its condition prior to transportation. 

Have a tech come out and specifically check and document any damage to the piano. 

[sabboushi]

Thanks so much for the feedback.  The company asked me to send an email with details.

I noticed that some of the notes seem to have gone a little out of tune after the move.  The move was just about two miles, so same climate/humidity level... so I am wondering whether hard impacts can affect the pitch/tuning?

[silverwoodpianos]

Normal following the vibrations of moving and transport.

And a little bump here and there to help knock it out of tune.

You would have to tune anyways.

[sabboushi]

Thanks - anyone else?